- Face to face classroom (or delivered in the workplace), supplemented by extensive workplace practice.
- Distance / Online learning available
It is required that learners be employed in a position that allows them to demonstrate
$4,000 full fee.
State Government funding may be available for eligible individuals. Contact us to see if you’re eligible for government funding.
The Certificate IV in Business is designed to develop skills in business management. Learners will study units related to improving their customer’s experience, developing business networks, promoting products and services, project management and refining presentation skills.
The program is best suited to those currently in a leadership role within their workplace or experienced employees wanting to take the next step in their business career.
√ Understand work health and safety (WHS) policies, procedures and programs in order to meet legislative requirements.
√ Learn to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.
√ Prepare and deliver eﬀectve presentations.
√ Develop eﬀectve work relationships and networks with eﬀectve relationship building and negotiation skills.
√ Coordinate and review how your company promotes products and services.
√ Plan, implement and monitor workplace projects to ensure success.
√ Enhance customer service skills through relationship building and understanding customer needs.
√ Contribute to the review, development and implementation of quality customer service standards.
BSB40215 Certificate IV in Business requires completion of 10 units of competency.
* Indicates core units.
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirement*
BSBADM405 Organise meetings
BSBCMM401 Make a presentation
BSBREL401 Establish networks
BSBLED401 Develop teams and individuals
BSBMKG413 Promote products and services
BSBMKG413 Promote products and services
BSBPMG522 Undertake project work
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBCUS401 Coordinate implementation of customer service strategies
- Theory & knowledge assessments
- Case studies
- Practical exercises
- Project Work
- Workplace observations
- Workplace Supervisors’ reports
Resources Provided: Learning resources will be provided including; training manuals, powerpoint presentations, You-tube clips, webinars etc.
Induction: Trainees will be introduced to the course, delivery and assessment methods, and expectations and rights of trainees prior to course commencement.
All trainees are expected to comply with worksite WHS procedures and policies during practical activities. Safety procedures in the classroom will be explained at the commencement of the course.
RPL & Credit Transfer: Students who believe they have sufficient past experience to demonstrate full competence against particular units may apply for RPL using the forms and processes available from the TME office. Students may apply for credit transfer for any units completed in prior qualifications, including for the elective units.
Funding: This program may be supported by Victorian State Government funding or subsidised by the NSW Government subject to eligibility. New employees may also be eligible for Commonwealth Government Funding. Contact us to check your eligibility
Workplace Training: Programs can be customised to meet individual or workplace requirements. On the job training and assessment activities are built into our programs to benefit employers and enable learners to develop relevant workplace skills.
We actively tailor training for people from diverse backgrounds, including those with disabilities, and encourage all to apply.
Information in this ﬂyer is current at 19/1/2017 and may be subject to change. Contact us to ensure you have the most current information about this program.
version 2 – 19/1/2017
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