Application and Enrolment Process

Application and Enrolment Process

Student Visa And OSHC

Student Visa

All international students studying in Australia must have a valid student visa. Students may apply for a visa themselves, or use the services of an authorised overseas agent of RTO. 

More information on student visas can be found on the Department of Home Affairs website and on the Study in Australia website.

The key conditions that all students need to fulfill in order to maintain their Student Visa include:

• Students must remain enrolled in a registered course that matches the level of study indicated on the visa
• Students must maintain satisfactory course progress
• Students must keep course providers updated on their address and contact details
• Students must maintain adequate Overseas Student Health Cover (OSHC) for the entire duration of their visa

Health Insurance-OSHC

Health cover for international students is called Overseas Student Health Cover (OSHC). It helps you pay for medical or hospital care they may need while they are studying in Australia; it will also contribute towards the cost of most prescription medicines and an ambulance in an emergency.

As part of their Student Visa conditions, all international students are required to have OSHC for themselves (and any partner/ spouse/ family travelling with them) for the duration of their Student Visa. OSHC must be organised before the student arrives in Australia.

Exceptions: You do not need OSHC if you are:

• a Norwegian student covered by the Norwegian National Insurance Scheme
• a Swedish student covered by Kammarkollegiet
• a Belgian student covered under the Reciprocal Health Care Agreement with Australia.

If you are studying at more than one educational provider and both are arranging OSHC, you will have to ensure that there is no gap between policies. This means that as one policy expires the next commences immediately.

If you have a child born after your arrival in Australia, and you only have a single OSHC policy you must change that to a family policy. If family members join you after your arrival in Australia they will have to demonstrate that they have an OSHC policy for the duration of their visas.

For further information please refer to The Department of Health  

Terms and condition of admission

• Students must abide by the Department of Home Affair’s financial requirements and Genuine Temporary Entrant requirements for the grant of a student visa.
• Students must read and accept RTO’s fees and charges, refunds and cancellation policies, complaints and appeals policy, materials fees, additional charges, issuing of Statement of Attainment and privacy policies.
• Students must ensure they meet all eligibility criteria.
• Students must complete all class work, assignments, activities and assessments in order to maintain satisfactory progress.
• Students must participate in compulsory work-based training components where these are included in their course.
• Students must inform RTO immediately of any change in address and contact details.
• Students may not change their education provider during the first six months of commencement of their principal course without a written letter of release from RTO.
• Students must abide by the institute’s policies and procedures, as outlined in the RTO policies and procedures <insert link_RTO policies and procdures>

Deferment, cancellation and refund

Requests for Refund of Tuition Fees

Application for a refund of tuition fees in accordance with the below Refund Policy must be made in writing, using the Refund Request Form and/or Deferment, Suspension and Cancellation Form. All other supporting evidence should be attached at the same time. This must be submitted to The Management Edge at Level 1, 33 Heatherdale Road, Ringwood, Victoria 3134 or by email to admin@tme.edu.au.

Payment of Refund

All refunds for which a student is eligible will be forwarded to the nominated bank account as required on Refund Request Form.

Approvals

All refunds must be approved by the CEO or other designated officers.

Refund Policy

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. The TPS ensures that international students are able to either:

1. complete their studies in another course or with another education provider or
2. receive a refund of their unspent tuition fees.

You can find more details at https://tps.gov.au/StaticContent/Get/StudentInformation.

Welfare arrangement for student under 18

International students under 18 years of age must demonstrate that they have adequate welfare arrangements in place before they can be granted a student visa. The options are:

1. Nominate a parent / legal custodian or a relative over 21 years to be your student guardian. The Department of Home Affairs (DHA) will assess this arrangement, or
2. Arrange for TME to approve your welfare arrangements in accordance with the TME approved guidelines for acceptable welfare and accommodation arrangements. TME will issue a Confirmation of Appropriate Accommodation and Welfare (CAAW) letter and the nominated start date and end date of your welfare arrangements.

Information about the Department of Home Affairs welfare requirements for under 18 student visa applicants can be found on their website.

TME will only approve welfare arrangements if it meets our guidelines. Students must have an agreement with one of the TME approved caregiver services and homestay arranged through Student Accommodation Services. Students cannot enter Australia before the commencement of welfare arrangements. This is a student visa condition.

Students must stay in approved accommodation and have care arrangements in place until they turn 18, including any period of non-enrolment. Any changes to welfare arrangements must be approved by TME.

Authorised agents

ESOS information for students & Useful Links

ESOS information for students

All Australian training organisations providing courses for international students are required to comply with the Educational Services for Overseas Students (ESOS) Act 2000 and National Code 2018.

Under this legislation, overseas students are assured of a quality education and a high standard of service when they study in Australia.

The ESOS framework assures students’ rights, including their right to:

• sign a written agreement with the provider before paying fees, with the agreement detailing the services to be provided, fees payable and information about refunds of course money
• get the education for which students’ have paid, as the ESOS framework includes consumer protection that allow students to receive a refund or to be placed in another course if their provider is unable to deliver the course enrolled in.

The ESOS framework protects students’ right to know: 

• how to use the provider’s student support services
• who the contact officer or officers are for overseas students
• how to apply for course credit
• when enrolment can be deferred, suspended or cancelled
• what the provider’s requirements are for satisfactory progress
• whether attendance will be monitored
• how to on change providers
• how to access the provider’s complaints and appeals process

The ESOS Legislative Framework incorporates the following pieces of legislation.

• ESOS Act 2000
• ESOS Regulations 2001
• ESOS TPS Levies Act 2017

• ESOS National Code 2018

Useful Link

To find out more about Studying in Australia and living in Melbourne, visit these useful sites:

Study in Australia

Study Overseas

Study Melbourne

City of Melbourne: International Students 

Public Transport Victoria