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Program Snapshot


Training is delivered in a friendly and supportive environment with the aim of delivering this program over a 13-week period. (with flexibility to adjust for holidays)
Considering that there are likely to be some adjustments required for people with children and school times, training would be scheduled from 9.30am


Delivery Methods

*Face to face classroom instruction – online and virtual
*Trainer-led practical activities
*Coaching of students in the simulated environment
*Phone support
*Facebook support group
*Mailed out booklets
*Work experience


There are no entry requirements for this
LLN will be assessed prior to course


This training is subsidised by the NSW Government under the Smart and Skilled program subject to eligibility.

The Management Edge, a nationally accredited Registered Training Organisation, has developed a dual nationally recognised full qualification program aimed at assisting people seeking to join or re-join the workforce. Our Indigenous partner is the Aboriginal
Employment Strategy
This program is linked to a potential employment outcome.
This program targets Indigenous and Non-Indigenous people linked Job Actives, Parents next and Disability Employment Services
This two-part program presented below are entry-level qualification that provide a range of business skills that are transferable and apply across a wide range of industries and businesses.
You will learn practical skills and techniques in the areas that include workplace safety, critical thinking skills in a team environment, working effectively with others, effective workplace relationships, service to customers along with other valuable tools to boost your employment or workplace opportunities.

Part One – Certificate III in Business Outcomes
This qualification will demonstrate to employers that a
graduate has the skills and knowledge to succeed and
become a valued employee and team member.
A key component of this program is its strong focus on
• teamwork,
• customer engagement,
• workplace diversity and
• workplace health and safety.

Part Two – Certificate III in Cleaning Operations Outcomes
Employers are actively seeking employees, who hold a Cert
III cleaning qualification. There are immediate opportunities
in this industry due to the COVID environment Cleaning
roles tend to have a degree of work flexibility.
Appreciating that not everyone wants to be a cleaner, this
qualification provides an interim opportunity whilst seeking
the preferred type of work.
Assistance will be provided the update resumes for
forwarding to cleaning service providers.

Industries this course is linked to roles for
• Hospitality
• Hospital
• Aged care
• Disability
• Cleaning
• Industrial
• Mining
• Shopping centre
• Car Detailing
• Business admin

Core Business Units
1 BSBCRT311 Apply critical thinking skills in a team environment
2 BSBPEF201 Support personal wellbeing in the workplace
3 BSBSUS211 Participate in sustainable work practices
4 BSBWHS311 Assist with maintaining workplace safety
5 BSBTWK301 Use inclusive work practices
6 BSBXCM301 Engage in workplace communication
7 BSBADM307 Organise schedules
8 BSBSUS211 Participate in sustainable work practices
9 BSBCUE307 Work effectively in customer engagement
10 BSBCRT311 Apply critical thinking skills in a team environment
11 BSBPEF302 Develop self awareness
12 BSBPEF301 Organise personal work priorities
13 BSBTEC303 Create electronic presentations


Core Cleaning Units
1 CPPCL3035 clean storage areas
2 CPPCMN3006 provide effective client service
3 CPPCL03003 safe work practices
4 CPPCL3005 confirm and apply privacy
5 CPPCL3019 remove waste
6 CPPCL03001 Hard Floor
7 CPPCL03004 maintain carpeted
8 CPPCL3006 clean carpets
9 CPPCL3009 clean glass surfaces
10 CPPCL3017 clean wet areas
11 CPPCL3018 Clean Furniture and fittings
12 CPPCL3019 Remove waste and Recyclables
13 INFCOV Infection Control
14 CPPCL003044 Prepare rooms for guest and residence

More information:

Assessment Methods:

  • Theory & knowledge assessments
  • Case studies
  • Practical exercises
  • Project Work
  • Workplace observations
  • Workplace Supervisors’ reports

Resources ProvidedLearning resources will be provided including; training manuals, powerpoint presentations, You-tube clips, webinars etc.

InductionTrainees will be introduced to the course, delivery and assessment methods, and expectations and rights of trainees prior to course commencement.

All trainees are expected to comply with worksite WHS procedures and policies during practical activities. Safety procedures in the classroom will be explained at the commencement of the course.

RPL & Credit Transfer: Students who believe they have sufficient past experience to demonstrate full competence against particular units may apply for RPL using the forms and processes available from the TME office. Students may apply for credit transfer for any units completed in prior qualifications, including for the elective units.

Funding: This program may be supported by Victorian State Government funding or subsidised by the NSW Government subject to eligibility. New employees may also be eligible for Commonwealth Government Funding. Contact us to check your eligibility

Workplace Training: Programs can be customised to meet individual or workplace requirements. On the job training and assessment activities are built into our programs to benefit employers and enable learners to develop relevant workplace skills.

We actively tailor training for people from diverse backgrounds, including those with disabilities, and encourage all to apply.

Other support Assistance will be provided the update resumes and the employers job application processes.

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