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Program Snapshot


12-18 months

Delivery Options

  • Face to face classroom (or delivered in the workplace), supplemented by extensive workplace practice.
  • Distance / Online learning available.


It is required that learners be employed in a position that allows them to demonstrate application of skills required by the program. Learners will need access to the internet for online research and activities.

LLN will be assessed prior to course commencement.


$3,500 full fee.
State Government funding may be available for eligible individuals. Contact us to see if you’re eligible for government funding.

Course information:

The Diploma of Leadership & Management is designed for those who currently supervise or lead staff within their workplace or for those who want to develop leadership skills in preparation for future leadership positions.

The program looks at key areas of business and operational management with emphasis on developing skills in effectve leadership and communication, performance management, continuous improvement initiative, and guiding teams to achieve set goals and targets.

Course outcomes:

Use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management.

Establish and manage processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity.

Develop and monitor the implementation of operational plans to ensure efficient and effectve workplace practices, productivity and profitability.

Develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

Understand recruitment and selection processes.

Lead and manage continuous improvement systems and processes and manage opportunities for further improvements.

Manage staff performance through the development and monitoring of key performance indicators and standards, and by providing timely coaching and feedback.

Manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

Manage planning in relation to an organisation’s workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends

Course structure:

BSB51918 Diploma of Leadership and Management requires completion of 12 units of competency. * Indicates core units.

BSBLDR501 Develop and use emotional intelligence*
BSBLDR502 Lead and manage effectve workplace relationships*
BSBMGT517 Manage operational plan*
BSBWOR502 Lead and manage team effectveness*
BSBCUS501 Manage quality customer service
BSBHRM405 Support the recruitment, selection and induction of staff
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
BSBPMG522 Undertake project work
BSBRSK501 Manage risk
BSBADM502 – Manage meetings
BSBHRM513 – Manage workforce planning

More information:

Assessment Methods:

  • Theory & knowledge assessments
  • Case studies
  • Practical exercises
  • Project Work
  • Workplace observations
  • Workplace Supervisors’ reports

Resources Provided: Learning resources will be provided including; training manuals, powerpoint presentations, You-tube clips, webinars etc.

Induction: Trainees will be introduced to the course, delivery and assessment methods, and expectations and rights of trainees prior to course commencement.

All trainees are expected to comply with worksite WHS procedures and policies during practical activities. Safety procedures in the classroom will be explained at the commencement of the course.

RPL & Credit Transfer: Students who believe they have sufficient past experience to demonstrate full competence against particular units may apply for RPL using the forms and processes available from the TME office. Students may apply for credit transfer for any units completed in prior qualifications, including for the elective units.

Funding: This program may be supported by Victorian State Government funding or subsidised by the NSW Government subject to eligibility. New employees may also be eligible for Commonwealth Government Funding. Contact us to check your eligibility.

Workplace Training: Programs can be customised to meet individual or workplace requirements. On the job training and assessment activities are built into our programs to benefit employers and enable learners to develop relevant workplace skills.

We actively tailor training for people from diverse backgrounds, including those with disabilities, and encourage all to apply.

Information in this flyer is current at 19/1/2017 and may be subject to change. Contact us to ensure you have the most current information about this program.

version 2 – 19/1/2017

Take your career to the next level with a qualification in Leadership and Management.