1800 863 863 enquiries@tme.edu.au

Customer Engagement & Sales Courses

Building strong relationships with customers is a vital part of business success.  TME offers a range of qualifications and short courses designed to develop your skills in customer contact, effective communication and sales skills.

Our programs can be delivered at your workplace and customised to meet your organisation’s needs.

Qualifications

BSB40315 Certificate IV in Customer Engagement

This program will benefit staff who have regular contact with your business customers.   The program covers how to effectively use multi-channel communications, receive and deal with complex customer enquiries, handle customer complaints, apply key performance indicators, lead and coach a team and gather and interpret data.

Customised Workplace Training Programs

TME understands that no two businesses are alike.  This is why we customise our workplace training courses to meet your organisation’s goals and objectives.

We specialise in short course programs developing;

  • Developing Communication Skills
  • Customer Service Skills
  • Conflict Resolution Strategies
  • Sales Fundamentals
  • Managing Stress

Contact us to discuss your needs.

TME is celebrating 25 years as a Registered Training Organisation offering a broad range of nationally accredited courses.

Take your career to the next level with a qualification in Customer Engagement.

“My buildings will be my legacy… they will speak for me long after I’m gone.”
-Julia Morgan